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Terms and Conditions

I. SUBJECT

Art. 1. These General Terms and Conditions govern the relationship between HELIOS KIDS Ltd. (hereinafter referred to as the “Provider”), owner of the website https://helioskids.com (hereinafter referred to as the “Website”), and each user of the Website (hereinafter referred to as the “User” or “Customer”).

II. PROVIDER DETAILS

Art. 2. Information regarding the Provider:

  • Name: HELIOS KIDS Ltd.

  • Registered Office and Management Address: Sofia, Lyulin 6, bl. 610, ent. B, ap. 43, Bulgaria

  • Correspondence Details:
    email: [email protected]
    phone: 0879925966

  • UIC (Unified Identification Code): 208486920

  • Public Registries: Commercial Register at the Registry Agency of the Republic of Bulgaria.

  • Supervisory Authorities:

    • Commission for Personal Data Protection – www.cpdp.bg

    • Consumer Protection Commission – www.kzp.bg

    • Commission for Protection of Competition – www.cpc.bg

III. GENERAL PROVISIONS

Art. 3. The Website operates in accordance with the rules described in these General Terms and Conditions. Art. 4. The Provider does not guarantee the continuous operation of the Website, nor that it is error-free. Art. 5. The Provider reserves the right to suspend access to part or all of the Website’s content without prior notice and shall not be held liable for any potential damages.

IV. REGISTRATION AND ACCOUNT

Art. 6. The User may browse the Website freely; however, registration may be required to place orders or leave comments. Art. 7. Upon registration, the User shall provide accurate and up-to-date information. The Provider is not responsible for errors resulting from inaccurate data. Art. 8. The User is responsible for maintaining the confidentiality of their identification data (email and password).

V. ORDERS AND PAYMENT

Art. 9. Orders are placed through the Website’s system and are subject to confirmation by the Provider. Art. 10. All prices on the Website are final and stated in EUR/BGN. The Provider is registered under Art. 97a of the VATA (VAT Act), which does not grant the right to charge VAT on the sale of goods; therefore, no VAT is added to the order value. Art. 11. Payment Methods:

  • Cash on Delivery via Postal Money Order (PMO): In accordance with Art. 3 of Ordinance N-18 of the Ministry of Finance, the Customer receives a postal transfer receipt from the courier (Speedy), which is a legally recognized document replacing the fiscal cash register receipt. Art. 12. The Provider reserves the right to refuse an order in case of stock unavailability or suspicion of fraud. Art. 12a. Promotions:

  1. The Provider offers bulk discounts: 10% for the purchase of 2 units and 20% for the purchase of 3 or more units of a single product.

  2. Promotional codes (refer-a-friend codes) provide a 10% discount and cannot be combined with the bulk discounts mentioned in para. 1 unless otherwise specified.

VI. DELIVERY AND RETURNS

Art. 13. Deliveries are carried out via Speedy within 1-3 business days. Art. 14. The User has the right to return goods within 14 days, provided they are in their original merchantable condition. Art. 15. Return shipping costs are borne by the User, unless the product is defective.

VII. COMMENTS AND PRIVACY

Art. 16. Users may leave comments on the site; however, content that is obscene, offensive, or illegal will be removed. Art. 17. Comments may be processed by an automated spam protection system. Art. 18. By posting content on the site, you grant the Provider a non-exclusive right to use it.

VIII. USE OF COOKIES

Art. 19. The Website uses cookies to enhance the user experience. Art. 20. If you leave a comment, you may opt to save your name, email, and website in cookies. Art. 21. Upon logging into the site, login cookies are saved for 2 days (unless “Remember Me” is selected).

IX. PERSONAL DATA

Art. 22. The User agrees that their personal data will be processed in accordance with our XI. PERSONAL DATA POLICY. Art. 23. The User may request the deletion of their personal data or receive a copy thereof.

X. DISPUTES AND LIABILITY

Art. 24. The Provider shall not be held liable for:

  • Indirect or consequential damages caused by the use of products;

  • Delays or failures in performance due to force majeure circumstances;

  • Damages caused by improper use of the products.

Art. 25. All disputes shall be resolved by mutual agreement. In the event that no agreement is reached, the consumer may refer to the Alternative Dispute Resolution (ADR) bodies. An up-to-date list of ADR entities within EU Member States can be found here: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies

XI. PERSONAL DATA POLICY

Our rules for personal data protection can be found in our Privacy Policy.

XII. CONTACTS

For questions regarding the protection of your personal data, you may contact us at:

✅ By using this Website, you confirm that you have read and agree to these General Terms and Conditions and this Personal Data Policy.